State Farm® Insurance Agent Kim Austin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Roger Reep
June 11, 2026
"Very easy to work with and help me with all the questions I had"
"Thank you, Roger, for your feedback! I'm glad we could assist you with all your questions and make the process easy. Your support means a lot to us."
Gregory Stringfellow
June 3, 2026
"It was a great experience. Megan was very professional and informative. I think you should give her a raise! Thanks for your wonderful service Megan!"
"Thank you, Gregory, for sharing your experience with us. We're glad to hear that Megan provided professional and informative service. Your feedback is greatly appreciated!"
Gema Esquivel
May 28, 2026
"I currently have auto insurance with State Farm. The process was easy and quick in an affordable price."
"Thank you, Gema, for sharing your experience with us. It's great to hear that you found the process easy and quick while also being affordable. We appreciate your feedback and your trust in our services!"
Bill Zapata
May 12, 2026
"Kim and her staff are always on point. They have helped with claims and explained the process.
They are always friendly and welcome me.
Quite often Kim has come out of her office and made sure everything was going smoothly."
"Thank you, Bill, for your kind words. We're glad to hear that Kim and the team have been helpful and welcoming, and that Kim's personal touch has made a difference. We appreciate your feedback and look forward to continuing to assist you."
Trinity St john
May 7, 2026
"Norma helped me set up auto insurance for my new car. Everyone in the office was extremely friendly and knowledgeable!"
"Thank you, Trinity, for sharing your experience! It's great to hear that Norma and the team were friendly and knowledgeable while helping you set up your auto insurance. We appreciate your feedback and look forward to assisting you in the future."
ashley S
May 6, 2026
"Another insurance company wanted to increase my monthly payment by quite a lot. I decided to give State Farm a call. I used to have them and they were fantastic. Norma Was able to get my monthly payment down by a lot with better coverage. I love State Farm, how you feel like an actual person and not a number. I have received top quality service. I highly recommend. With a stressful to do list, Norma really helped make it a pleasant experience."
"Thank you, Ashley, for sharing your experience! It's great to hear that Norma was able to assist you in finding better coverage at a lower cost and that you feel valued as a customer. We appreciate your recommendation and are here to help with any future needs. "
Juliana Rivera
May 1, 2026
"I called with some questions about my life insurance policy and spoke with Karen she was so kind and helpful answered all my questions and explained everything very well thank so much Karen you are awesome 👌"
"Thank you, Juliana, for sharing your experience! We're glad Karen was able to assist you with your life insurance questions and provide clear explanations. Your feedback is greatly appreciated."
Sharon Maurer
May 1, 2026
"I had an excellent experience with State Farm! Hilda was professional, responsive, and genuinely cared about helping me find the best coverage for my needs. Megan took the time to explain my options clearly and made the entire process simple and stress-free. Anytime I’ve had a question or needed assistance, Kim has been quick to respond and incredibly helpful. It’s reassuring to know I have a reliable and trustworthy team on my side. Highly recommend! Like a good neighbor, their team is there!"
"Thank you, Sharon, for sharing your experience with us! We're glad to hear that Hilda, Megan, and Kim were able to assist you effectively and make the process smooth. Your recommendation means a lot to our team. "
Deann Carter
May 1, 2026
"Best insurance company I have ever delt with. Karen helped me in getting my questions answered. They are always willing to help and have given great service with my auto accident. My insurance payment even beat what I was paying at Progressive."
"Thank you, Deann, for sharing your experience with us. It's great to hear that Karen was able to assist you and that you're satisfied with the service and rates. We appreciate your trust in us!"
Javon Macklin
April 30, 2026
"Norma Price was professional, well-versed, and took the time to clearly explain my auto insurance options. She made the process straightforward and easy to understand. Based on my experience, I’m seriously considering switching over. Highly recommend her if you’re looking for someone who actually knows their stuff and helps you make informed decisions."
"Thank you, Javon, for your thoughtful review. I'm glad Norma was able to provide you with clear and professional guidance on your auto insurance options. We appreciate your recommendation and look forward to assisting you further. "
nina Lopez
April 30, 2026
"Karen did awesome thank you for helping me today"
"Thank you, Nina, for sharing your experience with Meagan. It's great to hear she was able to assist you in finding a solution that works for your situation. We appreciate your feedback and support. "
Jacob Powell
April 29, 2026
"Courteous, kind, and knowledgeable. It doesn't get any better than this."
"We're so happy to hear that you had such a positive experience, Jacob. We appreciate your recognition and look forward to assisting you far into the future. "
Brian Gifford
April 29, 2026
"Kim Austin State Farm Insurance Agent in Abilene had the best rates for my renters insurance needs. Norma was a very helpful agent. She was very patient and a great problem solver for everything that I needed to satisfy my landlords requirements. I will be highly recommending them to my friends and family back for their auto, home/ renters, and life insurance needs."
"Thank you, Brian, for sharing your experience with us. It's great to hear that Norma was able to assist you with your renters insurance and meet your landlord's requirements. We appreciate your recommendations and look forward to helping your friends and family with their insurance needs."
Londa Hebert
April 29, 2026
"Always great to have a local number and local staff to help with all issues, not an 800 number with someone who doesn’t personally know me.
Kim Austin and her entire staff have always been proficient and personable. We have needed them for help with our auto, renters and RV insurance.
Karen was excellent in handling my latest need. She took the issue and followed up with me and stayed on it until it was solved. No more putting a reminder on my calendar and having to repeatedly call a business to get things done."
"Thank you, Londa, for your thoughtful review. It's great to hear that Karen and the team have been able to provide the personal and attentive service you value. We're here whenever you need assistance with your insurance needs. Thanks again!"
Bridy Joiner
April 29, 2026
"Really have been impressed with this group and company. I have had others but none has topped them."
"Thank you, Bridy, for your kind words and the 5-star rating! We're glad to hear that our team has made a positive impression and stands out among your experiences. Your feedback means a lot to us."
Derek Freire
April 28, 2026
"Karen was very helpful in helping me file my auto claim; she was very very informative and friendly."
"Thank you, Derek, for sharing your experience. It's great to hear that Karen was informative and friendly while assisting with your auto claim. We appreciate your feedback and support."
Colin Howeth
April 27, 2026
"Karen was very helpful today! It’s always good to have honest people to answer questions!"
"Thank you, Colin, for sharing your experience! We're glad Karen could assist you and provide honest answers to your questions. Your feedback is greatly appreciated. "
Kalynn
April 23, 2026
"Helpful and quick service! Everyone was very polite and understanding through any process or question we had! Megan was especially helpful and kind with anything needed! Very much appreciated! Will be recommending them to anyone with insurance needs!"
"Thank you, Kalynn, for your thoughtful review! We're glad to hear that Megan and the team provided you with helpful and quick service. Your recommendation means a lot to us. Thanks again!"
Torrey Williams
April 22, 2026
"Karen was very prompt and helpful with what I needed. Thanks again!!!"
"Thank you, Torrey, for your feedback! We're glad Karen could assist you promptly and effectively. We appreciate your support!"
Karen Ivey
April 21, 2026
"Thank you Karen for your help with add my new car on our existing policy. It was quick and painless."
"Thank you, Karen Ivey, for your feedback! I'm glad to hear that adding your new car to your policy was quick and painless. If you need any more assistance, feel free to reach out. "
Janet Pendleton
April 21, 2026
"I want to commend Norma on her excellent customer service. She was very courteous and knowledgeable in giving me and auto and rental estimate."
"Thank you, Janet, for sharing your experience with Norma. We're glad to hear she provided courteous and knowledgeable service for your auto and rental estimate. Your feedback is greatly appreciated. "
Laura Annette Coaching
April 7, 2026
"Megan was professional throughout my entire experience while being personable. She explained my auto coverage options and answered all of my questions. I ended up with exactly what I needed!"
"Thank you, Laura, for sharing your experience with Megan. It's great to hear that she was both professional and personable while helping you find the right auto coverage. We appreciate your feedback!"
Lynn Ingram (Chip)
March 24, 2026
"Megan got all my autos taken care of and got my documents fast"
"Thank you, Lynn, for sharing your experience! It's great to hear that Megan was able to assist you efficiently with your auto documents. We appreciate your feedback and support."
Kristen Benton
March 24, 2026
"Megan was amazing! Super helpful and knowledgeable. Got me a quote the same day I called and walked me through everything.
Thanks so much Megan!"
"Thank you, Kristen, for your feedback! We're glad to hear that Megan was helpful and knowledgeable in getting you a quote quickly and guiding you through the process. Your support means a lot to us. "
Randy Heald
March 23, 2026
"Great people to work with on auto/life insurance needs. Thank you to all the staff and Kim also of course."
"Thank you, Randy, for your kind words and for recognizing our team! We're glad to be a part of your auto and life insurance journey. Your support means a lot to us."