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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Juliana Rivera

Juliana Rivera

May 1, 2026

5  out of  5
rating by Juliana Rivera
"I called with some questions about my life insurance policy and spoke with Karen she was so kind and helpful answered all my questions and explained everything very well thank so much Karen you are awesome 👌"
We responded:
"Thank you, Juliana, for sharing your experience! We're glad Karen was able to assist you with your life insurance questions and provide clear explanations. Your feedback is greatly appreciated."
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Sharon Maurer

May 1, 2026

5  out of  5
rating by Sharon Maurer
"I had an excellent experience with State Farm! Hilda was professional, responsive, and genuinely cared about helping me find the best coverage for my needs. Megan took the time to explain my options clearly and made the entire process simple and stress-free. Anytime I’ve had a question or needed assistance, Kim has been quick to respond and incredibly helpful. It’s reassuring to know I have a reliable and trustworthy team on my side. Highly recommend! Like a good neighbor, their team is there!"
We responded:
"Thank you, Sharon, for sharing your experience with us! We're glad to hear that Hilda, Megan, and Kim were able to assist you effectively and make the process smooth. Your recommendation means a lot to our team. "
Profile photo of Deann Carter

Deann Carter

May 1, 2026

5  out of  5
rating by Deann Carter
"Best insurance company I have ever delt with. Karen helped me in getting my questions answered. They are always willing to help and have given great service with my auto accident. My insurance payment even beat what I was paying at Progressive."
We responded:
"Thank you, Deann, for sharing your experience with us. It's great to hear that Karen was able to assist you and that you're satisfied with the service and rates. We appreciate your trust in us!"
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Javon Macklin

April 30, 2026

5  out of  5
rating by Javon Macklin
"Norma Price was professional, well-versed, and took the time to clearly explain my auto insurance options. She made the process straightforward and easy to understand. Based on my experience, I’m seriously considering switching over. Highly recommend her if you’re looking for someone who actually knows their stuff and helps you make informed decisions."
We responded:
"Thank you, Javon, for your thoughtful review. I'm glad Norma was able to provide you with clear and professional guidance on your auto insurance options. We appreciate your recommendation and look forward to assisting you further. "
Profile photo of nina Lopez

nina Lopez

April 30, 2026

5  out of  5
rating by nina Lopez
"Karen did awesome thank you for helping me today"
We responded:
"Thank you, Nina, for sharing your experience with Meagan. It's great to hear she was able to assist you in finding a solution that works for your situation. We appreciate your feedback and support. "
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Jacob Powell

April 29, 2026

5  out of  5
rating by Jacob Powell
"Courteous, kind, and knowledgeable. It doesn't get any better than this."
We responded:
"We're so happy to hear that you had such a positive experience, Jacob. We appreciate your recognition and look forward to assisting you far into the future. "
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Brian Gifford

April 29, 2026

5  out of  5
rating by Brian Gifford
"Kim Austin State Farm Insurance Agent in Abilene had the best rates for my renters insurance needs. Norma was a very helpful agent. She was very patient and a great problem solver for everything that I needed to satisfy my landlords requirements. I will be highly recommending them to my friends and family back for their auto, home/ renters, and life insurance needs."
We responded:
"Thank you, Brian, for sharing your experience with us. It's great to hear that Norma was able to assist you with your renters insurance and meet your landlord's requirements. We appreciate your recommendations and look forward to helping your friends and family with their insurance needs."
Profile photo of Londa Hebert

Londa Hebert

April 29, 2026

5  out of  5
rating by Londa Hebert
"Always great to have a local number and local staff to help with all issues, not an 800 number with someone who doesn’t personally know me. Kim Austin and her entire staff have always been proficient and personable. We have needed them for help with our auto, renters and RV insurance. Karen was excellent in handling my latest need. She took the issue and followed up with me and stayed on it until it was solved. No more putting a reminder on my calendar and having to repeatedly call a business to get things done."
We responded:
"Thank you, Londa, for your thoughtful review. It's great to hear that Karen and the team have been able to provide the personal and attentive service you value. We're here whenever you need assistance with your insurance needs. Thanks again!"
Profile photo of Bridy Joiner

Bridy Joiner

April 29, 2026

5  out of  5
rating by Bridy Joiner
"Really have been impressed with this group and company. I have had others but none has topped them."
We responded:
"Thank you, Bridy, for your kind words and the 5-star rating! We're glad to hear that our team has made a positive impression and stands out among your experiences. Your feedback means a lot to us."
Profile photo of Derek Freire

Derek Freire

April 28, 2026

5  out of  5
rating by Derek Freire
"Karen was very helpful in helping me file my auto claim; she was very very informative and friendly."
We responded:
"Thank you, Derek, for sharing your experience. It's great to hear that Karen was informative and friendly while assisting with your auto claim. We appreciate your feedback and support."
Profile photo of Colin Howeth

Colin Howeth

April 27, 2026

5  out of  5
rating by Colin Howeth
"Karen was very helpful today! It’s always good to have honest people to answer questions!"
We responded:
"Thank you, Colin, for sharing your experience! We're glad Karen could assist you and provide honest answers to your questions. Your feedback is greatly appreciated. "
Profile photo of Kalynn

Kalynn

April 23, 2026

5  out of  5
rating by Kalynn
"Helpful and quick service! Everyone was very polite and understanding through any process or question we had! Megan was especially helpful and kind with anything needed! Very much appreciated! Will be recommending them to anyone with insurance needs!"
We responded:
"Thank you, Kalynn, for your thoughtful review! We're glad to hear that Megan and the team provided you with helpful and quick service. Your recommendation means a lot to us. Thanks again!"
Profile photo of Torrey Williams

Torrey Williams

April 22, 2026

5  out of  5
rating by Torrey Williams
"Karen was very prompt and helpful with what I needed. Thanks again!!!"
We responded:
"Thank you, Torrey, for your feedback! We're glad Karen could assist you promptly and effectively. We appreciate your support!"
Profile photo of Karen Ivey

Karen Ivey

April 21, 2026

5  out of  5
rating by Karen Ivey
"Thank you Karen for your help with add my new car on our existing policy. It was quick and painless."
We responded:
"Thank you, Karen Ivey, for your feedback! I'm glad to hear that adding your new car to your policy was quick and painless. If you need any more assistance, feel free to reach out. "
Profile photo of Janet Pendleton

Janet Pendleton

April 21, 2026

5  out of  5
rating by Janet Pendleton
"I want to commend Norma on her excellent customer service. She was very courteous and knowledgeable in giving me and auto and rental estimate."
We responded:
"Thank you, Janet, for sharing your experience with Norma. We're glad to hear she provided courteous and knowledgeable service for your auto and rental estimate. Your feedback is greatly appreciated. "
Profile photo of Laura Annette Coaching

Laura Annette Coaching

April 7, 2026

5  out of  5
rating by Laura Annette Coaching
"Megan was professional throughout my entire experience while being personable. She explained my auto coverage options and answered all of my questions. I ended up with exactly what I needed!"
We responded:
"Thank you, Laura, for sharing your experience with Megan. It's great to hear that she was both professional and personable while helping you find the right auto coverage. We appreciate your feedback!"
Profile photo of Lynn Ingram (Chip)

Lynn Ingram (Chip)

March 24, 2026

5  out of  5
rating by Lynn Ingram (Chip)
"Megan got all my autos taken care of and got my documents fast"
We responded:
"Thank you, Lynn, for sharing your experience! It's great to hear that Megan was able to assist you efficiently with your auto documents. We appreciate your feedback and support."
Profile photo of Kristen Benton

Kristen Benton

March 24, 2026

5  out of  5
rating by Kristen Benton
"Megan was amazing! Super helpful and knowledgeable. Got me a quote the same day I called and walked me through everything. Thanks so much Megan!"
We responded:
"Thank you, Kristen, for your feedback! We're glad to hear that Megan was helpful and knowledgeable in getting you a quote quickly and guiding you through the process. Your support means a lot to us. "
Profile photo of Randy Heald

Randy Heald

March 23, 2026

5  out of  5
rating by Randy Heald
"Great people to work with on auto/life insurance needs. Thank you to all the staff and Kim also of course."
We responded:
"Thank you, Randy, for your kind words and for recognizing our team! We're glad to be a part of your auto and life insurance journey. Your support means a lot to us."
Profile photo of justin terry

justin terry

March 21, 2026

5  out of  5
rating by justin terry
"The best office ever I love the people there it like a family they are really friendly if I have any questions they are good at explaining it to me"
We responded:
"Thank you, Justin, for your kind words! We're glad to hear that you feel like part of the family and that our team is helpful in answering your questions. Your feedback means a lot to us. "
Profile photo of Curtis Johnson

Curtis Johnson

March 13, 2026

5  out of  5
rating by Curtis Johnson
"Been using this office and statefarm for as long as I remember. They have always been very helpful with all my auto insurance needs."
We responded:
"Thank you, Curtis, for your long-term trust and support. We're glad to hear that our team has been helpful with your auto insurance needs. Your feedback means a lot to us. "
Profile photo of Michael Tedford

Michael Tedford

March 12, 2026

5  out of  5
rating by Michael Tedford
"I’ve used State Farm a few years now. Kim Austin is professional, and gets things done quickly. It’s always nice when things go smoothly."
We responded:
"Thank you, Michael, for your feedback and for being with us over the years. It's great to hear that Kim Austin's professionalism and efficiency have made your experience smooth. We appreciate your support!"
Profile photo of Ayla Garcia

Ayla Garcia

March 12, 2026

5  out of  5
rating by Ayla Garcia
"Karen was very patient and thorough when answering any questions I had I wasn’t quite sure what my coverage offered and Karen helped me get a better understanding! Very pleased on the service she gave me! I’ll recommend her to my friends and family!!!"
We responded:
"Thank you, Ayla, for sharing your experience with us! It's great to hear that Karen was patient and thorough in helping you understand your coverage. We appreciate your recommendation to friends and family. "
Profile photo of Landen Hemming-Kuehl

Landen Hemming-Kuehl

March 12, 2026

5  out of  5
rating by Landen Hemming-Kuehl
"Megan did a wonderful job helping us take care of our auto insurance. She found us a good rate and was patient with us if we had questions. I highly recommend Kim Austin in Abilene if your looking for great customer service and an accommodating staff."
We responded:
"Thank you, Landen, for sharing your experience with us. It's great to hear that Megan was able to assist you with your auto insurance needs and provide a good rate. We appreciate your recommendation and look forward to serving you again. "
Profile photo of valentin mendoza

valentin mendoza

March 9, 2026

5  out of  5
rating by valentin mendoza
"At Kim Austin's office, Megan got me auto insurance with better coverage than a company I have been with for over 10 yrs at a better price."